The Importance of Mystery Shopping

1. 90% of customers will transfer to a competitive business if they receive better customer experience
2. Customer Experience is different from customer satisfaction and mystery shopping helps you define, measure and improve great customer experiences.
3. Most customers won’t reveal a bad experience and will look to switch to a similar business who is your competitor
4. With mystery shopping, you can understand how employees behave with your customers when you are your managers are not around to monitor employees.
5. As the mystery shopping program does not reveal the day, time program the person who acts as the mystery shopper, you can create alertness among employees to treat every customer at the very best way
6. Our Tailored Development programs assist you in implementing a training and development framework which helps to improve your employee performance
7. We will set a percentage score out of 100 to your business which will be the score of your business.
8. You will get paper and graphical reports for every month and can compare the performance of your business for a month, quarter, 6 months and Yearly