Talk to our Business Consultants for a FREE Mystery Shopping audit and Customer Experience improvement plan for your Company.

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Understand how your employees perform

Understand how your employees behave with your customers when you are not around.

Increase your revenue/sales

Mystery shopping your frontline customer-facing employees will increase your revenue per customer with cross-selling and upselling

Coach and train your employees to Improve revenue

Based on the mystery shopping report and score, we will help you to implement a training & development framework which helps your employees to improve their performance and revenue

What others say about us

The Mystery Shopping Process

  • We agree for a Mystery Shopping Program

    Based on the discussion between us, we roll out the mystery shopping program

  • We understand your business objectives

    We discuss and agree on your business objectives and how we can deliver a great customer experience.

  • We develop the Mystery Shopping touch areas

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  • We conduct the Mystery Shopping

    We won’t reveal, who and when the mystery shopper visits your business until the end of every month

  • We analyse the Shopping Report

    We will analyse the report and present the same to you graphically and in paper

  • We provide you with the Training & Development Framework

    We will analyse the report and present the same to you graphically and in paper

  • The process repeats from beginning every month and areas of improvement are marked

    We will analyse the report and present the same to you graphically and in paper

Talk to our Business Consultants for a FREE Mystery Shopping audit and Customer Experience improvement plan for your Company.

Click the button now

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